Accommodation warden
Property manager, hall manager
Accommodation wardens manage the day-to-day running of services like sheltered housing, youth hostels and student flats.
Salary range: £15,000 to £40,000
How to become an accommodation warden
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
College
You could take a college course before applying for a job. Courses include:
- Level 2 Certificate in Facilities Services
- Level 3 Diploma in Health and Social Care
Entry requirements
You’ll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
More information
Apprenticeship
You can train for this job through an intermediate housing and property management assistant apprenticeship or an advanced apprenticeship in housing and property management.
Entry requirements
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
More information
Work
You could work as a warden’s assistant and become qualified through on-the-job training. You could also work your way up by doing customer service courses.
Volunteering and experience
You could start as a volunteer warden, if you want to work with the Youth Hostel Association.
Direct application
To apply directly, you’ll usually need some GCSEs or equivalent, including English and maths.
You’ll also find it helpful to have paid or unpaid experience of working with vulnerable groups and experience of working in a care setting.
More information
Further information
You can find out more about working as a warden from the Chartered Institute of Housing.
What it takes
Skills and knowledge
You’ll need:
- customer service skills
- business management skills
- administration skills
- to be thorough and pay attention to detail
- knowledge of economics and accounting
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- to be able to use a computer and the main software packages competently
Restrictions and requirements
You’ll need to:
What you’ll do
Day-to-day tasks
Your day-to-day duties could include:
- allocating and managing accommodation
- controlling rent arrears
- inspecting property and arranging for repairs to be carried out
- supervising catering, cleaning and maintenance staff
- looking after the welfare of residents
- checking on health and safety, and conducting risk assessments
- working with outside agencies, carers and parents
- dealing with emergencies
Working environment
You could work in the community or at an adult care home.
Career path and progression
With experience, you could become an accommodation manager with responsibility for several centres and wardens. You could also work in housing or block management.
With further study, you could also work in a related field like social work or counselling.
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