Parking enforcement officer, parking warden, traffic warden
Civil enforcement officers make sure drivers follow parking regulations on public streets and in car parks.
Salary range: £15,000 to £35,000
How to become a civil enforcement officer
You can get into this job through:
- applying directly
There are no set qualifications to become a civil enforcement officer. Some employers may ask for GCSEs, including English and maths.
Experience of working in a customer service role is highly valued and could help you get into this job.
Your employer will provide introductory training when you start work. This will cover subjects like parking enforcement policy and the traffic regulations act.
You can find out more about becoming a civil enforcement officer from the British Parking Association.
What it takes
Skills and knowledge
- patience and the ability to remain calm in stressful situations
- the ability to work on your own
- the ability to accept criticism and work well under pressure
- to be thorough and pay attention to detail
- to be flexible and open to change
- excellent verbal communication skills
- knowledge of English language
- legal knowledge including court procedures and government regulations
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and requirements
You may need a driving licence for some jobs.
What you’ll do
Your day-to-day duties may include:
- patrolling streets and car parks, checking regulations are being followed
- giving advice to the public on parking regulations and facilities
- checking parking tickets and issuing Penalty Charge Notices (PCNs)
- writing simple reports and pocket book notes
- authorising the clamping and removal of vehicles
- checking parking meters and car park equipment, reporting damage or faults
- reporting defective signs and road markings or any suspect vehicles
- attending court or a tribunal if a parking ticket is being disputed
- working with other professionals like police community support officers or the police, to report crimes or anti-social behaviour
You’ll be using equipment like:
- hand-held computers and printers for recording and issuing PCNs
- two-way radios, or mobile phones, to keep in contact with supervisors
- cameras to record vehicles that are breaking parking regulations
You could work at a car park or on the streets.
Your working environment may be outdoors in all weathers and physically and emotionally demanding.
You may need to wear a uniform.
Career path and progression
With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.
The British Parking Association has details of professional parking qualifications.