Digital service delivery manager
Digital delivery managers are responsible for the performance of a team and the digital products and services they produce.
Salary Range: £37,000 to £60,000
How to become a digital delivery manager
You can get into this job through:
- a university course
- an apprenticeship
- working towards this role
You can do a degree or postgraduate course in:
- information systems
- business management
You’ll usually need:
- 2 to 3 A levels, or equivalent, for a degree
- a degree in a relevant subject for postgraduate study
- equivalent entry requirements
- student finance for fees and living costs
- university courses and entry requirements
You could start by doing a digital technology solutions degree apprenticeship.
After completing your apprenticeship, you would get experience of working in digital delivery teams before taking on a role as a delivery manager.
You’ll usually need:
- 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a degree apprenticeship
You can start in a related job area like project management or customer experience management, then move into digital delivery by learning on the job.
Most employers will expect you to have experience of:
- working on digital projects and products
- using content management systems (CMS), search engine optimisation (SEO) and data analytics
- user experience (UX) design or research
- using agile project management tools like Scrum, Kanban and Lean
- managing multi-disciplinary teams
You can find out more about working in the digital industry from Tech Future Careers.
What it takes
Skills and knowledge
- knowledge of computer operating systems, hardware and software
- to be thorough and pay attention to detail
- customer service skills
- the ability to use your initiative
- the ability to work well with others
- maths knowledge
- excellent verbal communication skills
- analytical thinking skills
- to have a thorough understanding of computer systems and applications
What you’ll do
You’ll use an agile project management approach to make sure the team works together and communicates well.
Your role could include:
- building, managing and motivating teams
- working closely with the product manager to decide the needs of the project and plan work
- managing the demands of other departments to allow the team to work without disruption
- building relationships with stakeholders and senior managers
- coaching team members so that they can learn and improve
- overcoming problems to get work done
- evaluating feedback to improve the service
- managing budgets
You could work in an office or from home.
Career path and progression
With experience, you could move into a senior management role with responsibility for several products or services.
You could become self-employed and take up consultancy work.