Digital delivery manager

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Digital service delivery manager

Digital delivery managers are responsible for the performance of a team and the digital products and services they produce.

Salary Range: £37,000 to £60,000

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How to become a digital delivery manager

You can get into this job through:

  • a university course
  • an apprenticeship
  • working towards this role
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University

You can do a degree or postgraduate course in:

  • computing
  • information systems
  • business management

Entry requirements

You’ll usually need:

  • 2 to 3 A levels, or equivalent, for a degree
  • a degree in a relevant subject for postgraduate study

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Apprenticeship

You could start by doing a digital technology solutions degree apprenticeship.

After completing your apprenticeship, you would get experience of working in digital delivery teams before taking on a role as a delivery manager.

Entry requirements

You’ll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a degree apprenticeship

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Work

You can start in a related job area like project management or customer experience management, then move into digital delivery by learning on the job.

Most employers will expect you to have experience of:

  • working on digital projects and products
  • using content management systems (CMS), search engine optimisation (SEO) and data analytics
  • user experience (UX) design or research
  • using agile project management tools like Scrum, Kanban and Lean
  • managing multi-disciplinary teams

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Further information

You can find out more about working in the digital industry from Tech Future Careers.

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What it takes

Skills and knowledge

You’ll need:

  • knowledge of computer operating systems, hardware and software
  • to be thorough and pay attention to detail
  • customer service skills
  • the ability to use your initiative
  • the ability to work well with others
  • maths knowledge
  • excellent verbal communication skills
  • analytical thinking skills
  • to have a thorough understanding of computer systems and applications
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What you’ll do

Day-to-day tasks

You’ll use an agile project management approach to make sure the team works together and communicates well.

Your role could include:

  • building, managing and motivating teams
  • working closely with the product manager to decide the needs of the project and plan work
  • managing the demands of other departments to allow the team to work without disruption
  • building relationships with stakeholders and senior managers
  • coaching team members so that they can learn and improve
  • overcoming problems to get work done
  • evaluating feedback to improve the service
  • managing budgets

Working environment

You could work in an office or from home.

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Career path and progression

With experience, you could move into a senior management role with responsibility for several products or services.

You could become self-employed and take up consultancy work.

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