Domestic appliance service engineer

White goods engineer

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Domestic appliance service engineers install and repair household goods like washing machines and fridges.

Salary range: £17,000 to £28,000

How to become a domestic appliance service engineer

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You could do a college course to get some of the skills needed for this job. Courses include:

  • Level 2 Diploma in Electrical Installation
  • Level 2 First Diploma in Engineering Technology
  • Level 2 Diploma In Repairing Module Faults in Consumer Electronic Products
  • Level 3 Extended Diploma in Electrical and Electronic Engineering

Entry requirements

You may need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

More information

Apprenticeship

You may be able to get into this job through an advanced apprenticeship for electrical, electronic product service and installation engineers.

Entry requirements

You’ll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

More information

Direct application

You can apply for jobs directly if you’ve got experience and qualifications in:

  • electrics or electronics testing
  • mechanical engineering
  • plumbing or gas servicing
  • heating installation or refrigeration

More information

Professional and industry bodies

You could join the Domestic Appliance Service Association for product news and industry training.

Further information

You can find out more about working in engineering repair and maintenance through Tomorrow’s Engineers.

What it takes

Skills and knowledge

You’ll need:

  • customer service skills
  • the ability to repair machines or systems
  • to be thorough and pay attention to detail
  • analytical thinking skills
  • the ability to use your initiative
  • the ability to accept criticism and work well under pressure
  • the ability to work well with others
  • the ability to sell products and services
  • to be able to carry out basic tasks on a computer or hand-held device

Restrictions and requirements

You would need to have colour-normal vision for electrical work.

What you’ll do

Day-to-day tasks

Your day-to-day duties could include:

  • visiting customers to carry out safety inspections
  • installing new appliances in customers’ homes
  • responding to call-outs for emergency repairs
  • giving quotes for insurance purposes
  • arranging replacements when faulty equipment has to be repaired
  • making sure there are enough parts in stock
  • recording work details, preparing invoices and dealing with payments

Working environment

You could work at a client’s home or in an office.

Your working environment may be cramped and you’ll travel often.

Career path and progression

With experience, you could move into management, regional services coordination, technical sales or training.

You could also set up your own business.

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