Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests.
Salary Range: £12,500 to £54,000
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
You can do a college course like a Level 2 Certificate or Level 3 Diploma in Hospitality.
You’ll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
You can get into this job through a hospitality team member intermediate apprenticeship.
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
You can start work as an admin assistant or general staff in a hotel and do further training and qualifications on the job.
You can apply directly for this job if you’ve got good administration and customer service skills. IT skills will also be useful to work with computerised booking and payment systems.
Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English.
You may find it useful if you can speak a second language, as a lot of hotels get visitors from outside the UK.
You’ll find more on careers and training in the hotel industry from the Hospitality Guild.
Skills and knowledge
- customer service skills
- sensitivity and understanding
- to be thorough and pay attention to detail
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- excellent verbal communication skills
- administration skills
- the ability to understand people’s reactions
- to be able to carry out basic tasks on a computer or hand-held device
In this role you could be:
- dealing with bookings
- completing procedures when guests arrive and leave
- choosing rooms and handing out keys
- preparing bills and taking payments
- taking and passing on messages to guests
- dealing with special requests from guests (like booking theatre tickets or storing valuable items)
- answering questions
- dealing with complaints or problems
You could work in a hotel.
You may need to wear a uniform.
With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events, sales, personnel or accounts.
You might decide to move outside the hospitality industry into related areas like customer service and administration.