Housekeeping manager, head housekeeper
Housekeepers organise hotel staff to make sure that all the rooms are kept clean and tidy.
Salary range: £14,500 to £25,000
How to become a housekeeper
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
You could take a college course to get some of the skills needed in this job. Courses include:
- Level 2 Certificate in Hospitality and Catering Principles (Housekeeping)
- Level 2 Certificate in Hospitality Industry Skills (Housekeeping)
- Level 3 Award in Hospitality Supervision and Leadership Principles
You’ll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
You can get into this job through a hospitality supervisor advanced apprenticeship.
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
You may be able to work your way up from room attendant or floor manager, if you show you have the necessary skills.
You might have an advantage if you have a background in customer service, cleaning or portering.
You’ll find more details about housekeeping careers through the Hospitality Guild.
What it takes
Skills and knowledge
- persistence and determination
- the ability to use your initiative
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- to be flexible and open to change
- customer service skills
- knowledge of human resources and employment law
- business management skills
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
Your day-to-day tasks may include:
- preparing shift rotas and allocating daily cleaning duties to room attendants
- inspecting rooms to make sure that standards have been met
- recording any faults or damage and making arrangements for repairs
- recruiting, training and supervising staff
- working closely with other department heads and the general manager
You could work in a hotel, at a health spa or at a fitness centre.
Your working environment may be physically demanding.
Career path and progression
You could progress to head housekeeper or accommodation manager.
You could move into a related hotel job, like front-of-house manager, training manager, or domestic services management.