Housing officer

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Housing officers look after rented properties for local authorities and housing associations.

Salary range: £21,000 to £60,000

How to become a housing officer

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

University

You could complete a foundation degree or degree in:

  • housing studies
  • social policy
  • building surveying

Entry requirements

You’ll usually need:

  • at least 1 A level, or equivalent, for a foundation degree
  • 2 to 3 A levels, or equivalent, for a degree

More information

College

You can do a college course like the Level 2 or 3 Certificate in Housing.

Entry requirements

You’ll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

More information

Apprenticeship

You can take a housing property assistant intermediate apprenticeship and then a housing and property management advanced apprenticeship.

Entry requirements

You’ll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

More information

Work

You may be able to start as a housing or admin assistant and work your way up. You could do this through on-the-job training leading to a qualification like the Level 2 or 3 Certificate in Housing Practice, offered by the Chartered Institute of Housing.

Volunteering and experience

You may find it helpful to get some experience with a housing charity or local tenants’ association.

Direct application

You may be able to apply to a local authority or housing association for a place on a graduate training scheme, if you have a degree.

More information

Further information

You can get more advice about careers and training in housing from the Chartered Institute of Housing.

What it takes

Skills and knowledge

You’ll need:

  • customer service skills
  • business management skills
  • administration skills
  • to be thorough and pay attention to detail
  • knowledge of economics and accounting
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • the ability to work well with others
  • to be able to use a computer and the main software packages competently

Restrictions and requirements

You’ll need to:

What you’ll do

Day-to-day tasks

Your day-to-day tasks may include:

  • assessing the needs of people applying for housing
  • giving people vacant accommodation
  • carrying out regular inspections
  • dealing with anti-social behaviour and broken tenancy agreements
  • referring people to advice on benefits and welfare
  • setting rents and dealing with payments and arrears
  • gathering statistical information and preparing reports
  • attending meetings
  • arranging for things like broken lifts and boilers to be repaired
  • working with other agencies like social services

Working environment

You could work at a client’s home or in an office.

Career path and progression

With experience you could specialise in an area of housing like homelessness or anti-social behaviour.

You could also move into management and become a senior housing officer, regional manager, head of service or director.

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