Claims administrator, claims settler, claims technician, claims assessor
Insurance claims handlers help people who are making claims on their insurance policies.
Salary Range: £15,000 to £50,000
How to become an insurance claims handler
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
- a company’s trainee scheme
You could take the Chartered Insurance Institute’s Foundation Insurance Test award to get a basic understanding of insurance.
You can also do a Level 2 and 3 Certificate in Providing Financial Services.
You’ll usually need:
- GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths
You could get into this job through an advanced apprenticeship as an insurance practitioner.
You’ll usually need:
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
You may be able to start as an admin assistant or technician and work your way up to be a claims handler. You’ll usually need GCSEs at grades 9 to 4 (A* to C), including English and maths.
If you want to apply directly you’ll find it useful to have:
- GCSEs at grades 9 to 4 (A* to C) including English and maths
- IT skills
- experience in office work or customer service
Some companies will test your skills in communication and numbers at the interview stage
You could join a large insurance firm’s training scheme if you’ve got A levels and relevant work experience, or a degree in a relevant subject, like business studies or maths.
What it takes
Skills and knowledge
- to be thorough and pay attention to detail
- customer service skills
- administration skills
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- sensitivity and understanding
- the ability to accept criticism and work well under pressure
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
Your day-to-day duties could include:
- taking details when a customer reports a claim
- issuing claim forms
- giving advice on the claim process
- checking insurance claims
- making sure premiums have been paid and that policies cover the claim
- gathering information like receipts, photographs or valuations
- telling customers how their claim might affect their policy premiums
- arranging payments on straightforward claims
- referring doubtful, complex or high-value claims to a claims manager
You could work in an office or in a contact centre.
Career path and progression
With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.