Insurance claims handler

Business and Finance Career Profiles - The CV Writer

Claims administrator, claims settler, claims technician, claims assessor

Insurance claims handlers help people who are making claims on their insurance policies.

Salary Range: £15,000 to £50,000

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How to become an insurance claims handler

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly
  • a company’s trainee scheme
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College

You could take the Chartered Insurance Institute’s Foundation Insurance Test award to get a basic understanding of insurance.

You can also do a Level 2 and 3 Certificate in Providing Financial Services.

Entry requirements

You’ll usually need:

  • GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths

More information

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Apprenticeship

You could get into this job through an advanced apprenticeship as an insurance practitioner.

Entry requirements

You’ll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

More information

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Work

You may be able to start as an admin assistant or technician and work your way up to be a claims handler. You’ll usually need GCSEs at grades 9 to 4 (A* to C), including English and maths.

Direct application

If you want to apply directly you’ll find it useful to have:

  • GCSEs at grades 9 to 4 (A* to C) including English and maths
  • IT skills
  • experience in office work or customer service

Some companies will test your skills in communication and numbers at the interview stage

Other routes

You could join a large insurance firm’s training scheme if you’ve got A levels and relevant work experience, or a degree in a relevant subject, like business studies or maths.

More information

Further information

You can find out more about working in insurance from the Chartered Insurance Institute and Discover Risk.

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What it takes

Skills and knowledge

You’ll need:

  • to be thorough and pay attention to detail
  • customer service skills
  • administration skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • to be able to carry out basic tasks on a computer or hand-held device
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What you’ll do

Day-to-day tasks

Your day-to-day duties could include:

  • taking details when a customer reports a claim
  • issuing claim forms
  • giving advice on the claim process 
  • checking insurance claims
  • making sure premiums have been paid and that policies cover the claim
  • gathering information like receipts, photographs or valuations
  • telling customers how their claim might affect their policy premiums
  • arranging payments on straightforward claims
  • referring doubtful, complex or high-value claims to a claims manager

Working environment

You could work in an office or in a contact centre.

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Career path and progression

With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance. With experience, you could work as a claims negotiator, or be promoted to claims manager.

You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.