Order picker

Online personal shopper, warehouse assistant

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Order pickers select the products for delivery that customers have chosen to buy online.

Salary range: £14,000 to £23,000

How to become an order picker

You can get into this job through:

  • an apprenticeship
  • applying directly


You may be able to do an intermediate apprenticeship for warehouse operatives, depending on where you work.

Entry requirements

You’ll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More information

Direct application

You can apply directly for order picking jobs. Some employers may ask for GCSEs in maths and English, or you might have to do a short test at interview to check your practical skills.

Computer skills will also be useful for using online sales systems and stock control scanners.

More information

Career tips

You may find it useful for some jobs if you’ve done forklift truck training.

What it takes

Skills and knowledge

You’ll need:

  • to be thorough and pay attention to detail
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • the ability to use your initiative
  • to be flexible and open to change
  • maths knowledge
  • knowledge of English language
  • excellent verbal communication skills
  • to be able to carry out basic tasks on a computer or hand-held device

What you’ll do

Day-to-day tasks

Your day-to-day tasks may include:

  • selecting items to match the customer’s order sheet
  • using voice-activated picking machines and scanners
  • requesting freshly made items from in-house departments like bakeries
  • checking product quality
  • choosing suitable replacements where stock has sold out
  • packing items ready for despatch
  • updating customer records on computer systems
  • helping customers if working in-store

Working environment

You could work in a warehouse.

Your working environment may be physically demanding and cold.

Career path and progression

With experience, you could become a shift supervisor then move into section or warehouse management.

You could also become a delivery driver if you work for a supermarket. 

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