Patient transport service controllers arrange transport to take frail or vulnerable people to and from medical appointments.
Salary range: £18,813 to £23,761
How to become a patient transport service controller
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
Good computer skills and a typing qualification could be useful to get into this job, for example:
- Level 2 Award in Touch Typing
- Level 2 ECDL Award in IT User Skills
There are no set entry requirements for this route.
You could get into this job by doing an intermediate apprenticeship in contact centre operations or customer service.
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
Volunteering and experience
Paid or unpaid experience of working in healthcare would be useful. You could contact the voluntary services co-ordinator or manager at your local NHS trust for advice about opportunities.
You could apply directly to work as a patient transport service controller.
Each employer sets their own entry requirements, though it may help your application if you have:
- GCSEs grade 9 to 4 (A* to C) in English, maths and science
- experience in a customer care role, like a call centre operator
- a good knowledge of local geography
- good keyboard and computer skills
Some understanding of medical terms and the ability to speak a community language could be useful.
What it takes
Skills and knowledge
- knowledge of transport methods, costs and benefits
- customer service skills
- leadership skills
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- to be thorough and pay attention to detail
- to be flexible and open to change
- patience and the ability to remain calm in stressful situations
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and requirements
You’ll need to:
- pass background checks
What you’ll do
Your day-to-day duties could include:
- dealing with requests for transport from patients, relatives and healthcare professionals
- taking patients’ details and making sure they’re recorded accurately
- making decisions on the best use of vehicles and drivers
- booking transport slots
You could work in an office.
Career path and progression
With experience, you could progress to emergency medical dispatcher or become a control room supervisor, leading a team of controllers or running a fleet of vehicles.