Post Office counter clerk
Post Office customer service assistants help customers in post offices and at counters in shops.
Salary Range: £15,000 to £20,000
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include:
- Level 1 Certificate in Customer Service
- Level 2 Diploma in Customer Service
You’ll usually need:
- 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
You may be able to get into this job through a customer services practitioner intermediate apprenticeship.
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
You’ll need a good standard of education with numeracy and literacy skills to apply for jobs.
The Post Office has a selection process that includes an online questionnaire to test your accuracy and number skills, followed by a telephone interview. If you pass these tests you’ll then be invited to attend a face-to-face interview.
Privately-run post offices will have their own recruitment processes.
Previous customer service experience in banks, offices or shops would be very helpful.
You can find out more about working as a counter assistant from the Post Office.
Skills and knowledge
- customer service skills
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- sensitivity and understanding
- the ability to use your initiative
- excellent verbal communication skills
- the ability to sell products and services
- to be able to use a computer and the main software packages competently
Your day-to-day duties could include:
- selling financial products and services to meet targets
- selling stamps and dealing with letters and parcels
- paying out pensions and benefits
- accepting bill payments
- dealing with vehicle registrations and car tax
- checking passport and driving licence applications
- selling travel insurance and foreign currency
- making sure the books balance at the end of the day
You could work in an office.
Your working environment may be physically demanding.
With experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.