Holiday rep, customer services rep, overseas rep
Resort representatives look after holidaymakers during their stay.
Salary range: £5,500 to £9,500
How to become a resort representative
You can get into this job through:
- a university course
- a college course
- applying directly
You could do a foundation degree, higher national diploma or degree in a subject like travel and tourism, although this isn’t essential for this role.
You’ll usually need:
- 1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma
- 2 to 3 A levels, or equivalent, for a degree
- equivalent entry requirements
- student finance for fees and living costs
- university courses and entry requirements
You can do a college course like a Level 2 Diploma in Travel and Tourism, which you may find useful when looking for work.
You’ll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
To apply directly for resort representative jobs, you’ll usually need:
- to be 18 years old
- experience of working with the public
- four GCSEs at grades 9 to 4 (A* to C) including English and maths
To work as a children’s representative you would usually be expected to have a qualification in childcare, like a Level 2 Certificate for Children and Young People’s Workforce.
You may need specialist knowledge or skills for some holiday jobs, for example, as a winter sports representative you may need to be able to ski at an advanced level.
It can also help if you have a good working knowledge of one or more foreign languages.
You can get more details on working in the travel industry from Careers That Move.
What it takes
Skills and knowledge
- the ability to sell products and services
- customer service skills
- to be thorough and pay attention to detail
- the ability to accept criticism and work well under pressure
- persistence and determination
- to enjoy working with other people
- to be flexible and open to change
- administration skills
- to be able to carry out basic tasks on a computer or hand-held device
What you’ll do
Your day-to-day duties may include:
- meeting groups of holiday-makers when they arrive at the airport
- taking holiday-makers by coach to their accommodation
- holding welcome meetings
- dealing with enquiries and emergencies
- keeping an information board up-to-date at each hotel
- arranging, and sometimes accompanying, excursions and sightseeing trips
- arranging car or equipment hire
- being on hand to give advice and deal with emergencies
You could work in a hotel or in holiday accomodation.
You may need to wear a uniform.
Career path and progression
You could progress to senior resort representative or regional manager.
You could go on to work in tourist information centres, or for tourist boards or travel agencies.
You could also become a self-employed tour guide.