Shelf filler

Stock assistant, shelf stacker, customer assistant

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Shelf fillers put stock out on supermarket shelves and in display cabinets. They also remove out of date items and help customers.

Salary range: £14,000 to £19,000

How to become a shelf filler

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You can start by taking a college course like a Level 1 Award in Retail Knowledge or Certificate in Retail Business, though this is not essential.

Entry requirements

There are no set entry requirements for this route.

More information

Apprenticeship

You can start by doing a retailer intermediate apprenticeship.

Entry requirements

You’ll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More information

Direct application

You can apply directly for permanent or seasonal jobs. There are no set entry requirements although some employers may ask for GCSEs in maths and English. Experience in retail will also be helpful but not essential.

What it takes

Skills and knowledge

You’ll need:

  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • to be thorough and pay attention to detail
  • the ability to use your initiative
  • thinking and reasoning skills
  • customer service skills
  • to be able to carry out basic tasks on a computer or hand-held device

What you’ll do

Day-to-day tasks

You’ll be:  

  • moving stock cages or boxes from stores or freezer rooms
  • replacing products on shelves, racks or in chiller cabinets
  • removing out of date or damaged items
  • checking that shelf labelling is correct
  • taking bulk packaging like boxes away for recycling
  • directing customers to particular items in the store
  • keeping work areas neat and tidy

Working environment

You could work at a store.

Your working environment may be physically demanding and cool.

You may need to wear protective clothing.

Career path and progression

With experience, you could become a stockroom supervisor, or train to work as a checkout operator, visual merchandiser or shift manager.

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