Shopkeepers manage their own stores or run stores on behalf of a retail chain.
Salary range: Variable
How to become a shopkeeper
You can get into this job through:
- a college course
- an apprenticeship
- setting up your own business
You could do a college course, which may help if you’re setting up your own business. Courses include:
- Level 1 Business Start Up
- Level 2 Certificate in Preparing to Set Up in a New Business
- Level 3 Certificate in Business Essentials
Entry requirements for these courses vary.
You can get into this job through a retail manager higher apprenticeship.
This will usually take 18 months to complete. You’ll do on-the-job training and spend time with a college or training provider.
You’ll usually need:
- 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship
You can become a shopkeeper by taking over an existing business or opening a franchise. You could also set up your own retail outlet on the high street or online.
It’ll help if you’ve got some experience in retail, sales, administration or business management.
You can find advice about setting up and running your own business from Business is Great.
Professional and industry bodies
You may find it useful to join an organisation like the British Independent Retailers Association, for professional development, training opportunities and to make industry contacts.
You can get advice about starting out in retail from the British Independent Retailers Association.
What it takes
Skills and knowledge
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- leadership skills
- to enjoy working with other people
- the ability to sell products and services
- business management skills
- to be able to use a computer and the main software packages competently
Restrictions and requirements
You’ll need to:
- be over 18 to sell alcohol and other restricted goods
What you’ll do
Your day-to-day duties could include:
- taking payments, giving change and wrapping purchases
- answering customers’ enquiries and giving advice about products
- listening to customers’ needs and requests, which can indicate new sales opportunities
- calculating takings and wages
- depositing cash at the bank, book-keeping and stocktaking
- ordering stock from wholesalers, manufacturers, agents and importers
You could work at a store.
Your working environment may be physically demanding.
Career path and progression
You could buy a franchise, or, with experience and an established brand name, you could expand or improve your premises or buy another shop.