Train station worker

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Train station workers deal with customers and carry out duties in stations and on platforms.

Salary range: £17,500 to £27,000

How to become a train station worker

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.

Entry requirements

You’ll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More information

Apprenticeship

You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.

You could also do an intermediate apprenticeship in rail passenger services.

Entry requirements

You’ll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More information

Direct application

You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).

Experience of working with the public in a retail or customer service environment could give you an advantage when applying for jobs.

If your application is successful, you’ll be invited to an assessment day, where you’ll:

  • be tested on your maths, communication and customer service skills
  • have an interview

More information

Career tips

It will help if you have a good knowledge of UK geography and the rail network.

Further information

You can find out more about becoming a train station worker from Careers That Move.

You’ll find train operating companies through the Rail Delivery Group.

What it takes

Skills and knowledge

You’ll need:

  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • sensitivity and understanding
  • the ability to work well with others
  • to be thorough and pay attention to detail
  • excellent verbal communication skills
  • a desire to help people
  • knowledge of transport methods, costs and benefits
  • to be able to carry out basic tasks on a computer or hand-held device

Restrictions and requirements

You’ll need to:

  • pass a medical check
  • be screened for drugs and alcohol

What you’ll do

Day-to-day tasks

Your day-to-day duties could include:

  • selling and checking tickets
  • making sure that passengers get on and off the train safely
  • helping to load and unload luggage
  • signalling the guard or driver to depart
  • updating message displays showing passenger information
  • making passenger announcements
  • operating CCTV cameras
  • giving out information on services, routes, train times and delays

Working environment

You could work at a ticket office or on a station platform.

Your working environment may be outdoors some of the time and crowded.

You may need to wear a uniform.

Career path and progression

With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.

You could also become a ticket inspector and progress to revenue protection officer.

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