Train station workers deal with customers and carry out duties in stations and on platforms.
Salary range: £17,500 to £27,000
How to become a train station worker
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.
You’ll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.
You could also do an intermediate apprenticeship in rail passenger services.
You’ll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).
Experience of working with the public in a retail or customer service environment could give you an advantage when applying for jobs.
If your application is successful, you’ll be invited to an assessment day, where you’ll:
- be tested on your maths, communication and customer service skills
- have an interview
It will help if you have a good knowledge of UK geography and the rail network.
You can find out more about becoming a train station worker from Careers That Move.
You’ll find train operating companies through the Rail Delivery Group.
What it takes
Skills and knowledge
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- sensitivity and understanding
- the ability to work well with others
- to be thorough and pay attention to detail
- excellent verbal communication skills
- a desire to help people
- knowledge of transport methods, costs and benefits
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and requirements
You’ll need to:
- pass a medical check
- be screened for drugs and alcohol
What you’ll do
Your day-to-day duties could include:
- selling and checking tickets
- making sure that passengers get on and off the train safely
- helping to load and unload luggage
- signalling the guard or driver to depart
- updating message displays showing passenger information
- making passenger announcements
- operating CCTV cameras
- giving out information on services, routes, train times and delays
You could work at a ticket office or on a station platform.
Your working environment may be outdoors some of the time and crowded.
You may need to wear a uniform.
Career path and progression
With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.
You could also become a ticket inspector and progress to revenue protection officer.